Our Company

As CEO, Jackie sets the direction for PATLive, pairing big-picture vision with a hands-on focus on getting things done.  What drives her is simple:  helping small businesses grow with the confidence of a professional live receptionist team behind them.  Before stepping into the role of CEO, Jackie built her career at PATLive from the ground up, rising through progressive roles to VP of Customer Service.  She left to earn her law degree and practice law, then returned to PATLive in 2013 to lead the company into its next chapter.  

David plays a crucial role at PATLive: bridging the gap from vision to execution.  He combines decades of experience at PATLive with a detailed knowledge of how operations, technology and marketing come together to deliver exceptional services to PATLive’s customers.   With David’s guidance, PATLive has launched live receptionist services for thousands of small businesses across America, as well as successfully implemented larger-scale projects for government and enterprise contact centers seeking boutique, high-quality services.    

As a prior small business owner himself, Michael understands what it’s like to juggle all of the hats of entrepreneurship.  He understands first-hand the impact our receptionists have on the success of our customer’s businesses, and he makes sure the team is set up with the skills and tools they need to deliver on that responsibility.  As the Director of our Receptionist Team, Michael may oversee the handling of hundreds of thousands of calls each month, but he knows every single one represents a real business owner counting on PATLive to get it right.  

John oversees both accounting and IT at PATLive, bringing a rare ability to bridge the two worlds of numbers and systems.  He has a knack for untangling complex problems that others find intimidating, whether they show up in a spreadsheet or a server.  John studied computer science before joining PATLive’s IT team, where he spent years building the expertise that ultimately led to his current role.  He is motivated by a desire to figure things out and implement solutions as efficiently as possible – a skill that has helped PATLive evolve and grow under his guidance. 

Cedric is the ultimate people-person, always searching for ways to support and help those around him.  It’s a natural fit, then, for him to lead PATLive’s Customer Support teams. Drawing on his deep understanding of customer needs and his solution-oriented mindset (did we mention he’s got an Engineering degree?), Cedric combines the right people, processes and technology to deliver the best customer service in the industry. 

Zach’s path to leadership started on the ground floor, testing software long before he ever imagined running the technology team.  That background impressed upon Zach a focus on quality, thoughtful user experiences and dependability – key drivers he brings with him to every project he touches.    With over 25 years of experience at PATLive, Zach has seen the company from every angle.  He remains driven by a genuine desire to help others succeed with the applications his team delivers.  

PATLive’s people are its most important asset, and Rosina spares no effort in ensuring that the team is professional, trained and supported from every angle.  As the Director of Human Resources, Rosina ensures that PATLive’s Guiding Principles are considered and acted upon in every facet of her role, from hiring to training, coaching to leading, and to benefits and compliance.  Prior to joining PATLive, Rosina held human resource related positions in the banking and healthcare industries, bringing a wealth of knowledge and structure that has helped PATLive’s culture grow along with its size. 

Natalia leads marketing at PATLive, combining creativity, data, and a deep understanding of customer behavior to help more businesses discover the value of exceptional live receptionist service. She’s passionate about building brands that people trust. 

Before joining PATLive, she led marketing initiatives for organizations ranging from Time Warner to This Old House and the Culinary Institute of America.