How it works
From your first sign-up to your thousandth call, we've designed every step to be simple. You'll have the tools and support you need every step of the way.
Sign Up Your Way
Quick Start
Guided Setup
Choose Your Number
You're Live!
Make It Yours
The essentials are your baseline. Customization is what makes PATLive feel like your business
You're Always in Control
- Online through the web portal
- On the go with the PATLive mobile app
- By phone – our Customer Care team will make any updates for you, just give us a call
Get the Most Out of Your Service
Every PATLive customer has access to our Onboarding Specialists, and we highly recommend taking advantage. Your service works great right out of the box, but Onboarding is what transforms it into an experience that feels uniquely yours.
They’ll learn how your business operates, help shape a caller experience that fits you to a T and share the insights that come from helping thousands of businesses like yours.
And they don’t just set things up and vanish. Your first 30 days with PATLive is their hands-on time: they’ll keep a close eye on your account, suggest refinements, answer questions and help make sure everything is working exactly the way you want it to—even after your free trial has ended.
Your Free Trial
Your free trial is a full-feature test drive of PATLive’s answering service. There are no limitations, so you can experience everything we have to offer from day one.
See how PATLive fits into your day-to-day, fine-tune your setup with the help of your Onboarding Specialist and get a realistic picture of the call volume you need before choosing a plan.
Your trial is completely free. Your card won’t be charged until it ends, and you can cancel at any time. No contracts. No surprises.
What Happens When Someone Calls?
Behind every great caller experience is a process designed to feel effortless. While callers simply hear a friendly, professional receptionist, there's a lot happening behind the scenes to make every conversation feel seamless.
We Know It's Your Business
As soon as a call reaches PATLive, our system recognizes your business and presents the receptionist with everything needed to answer appropriately.
Ready Before They Say Hello
Before answering the call, the receptionist already has access to your customized playbook. They know how you'd like callers greeted, what questions to ask, when to transfer calls, how to schedule appointments, what information to collect and any special instructions you've provided. Every conversation follows your playbook, ensuring your callers receive a consistent experience while still allowing the conversation to flow naturally.
You Stay Informed
After every call, messages and caller details are delivered by email, text or through the PATLive app—whichever you prefer. Need to look something up later? Review message history, call activity and more anytime through the app or online portal.
Frequently Asked Questions
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Absolutely not. PATLive is happy to handle your calls 24 hours a day, 365 days per year, for the listed package price. No surprises or “gotchas”!
Get Started
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start a Free Trial or schedule a call. Let’s talk!
