3 Undeniable Reasons Your Business Needs a Live Receptionist Now
The phone is ringing. Again. It’s ringing when you’re trying to finish an expense report. It’s ringing when you’re trying to take ten minutes for lunch. It’s even ringing while you’re on the phone with another client. Whether it’s an employee trying to get in touch, a vendor who needs clarification, or […]
How to Make a Great Company Phone Greeting
First impressions matter, and even if someone is familiar enough with your business to get on the phone and reach out, that first call can have a big impact on how they perceive your business. Your company greeting should be created with that in mind. A strong company greeting will start the […]
7 Ways An Answering Service Puts Money Back Into Your Pocket
Answering services get dismissed by business owners due to the initial cost. Yet, partnering with one is an investment that will pay for itself repeatedly. One huge benefit of answering services: they provide all your customers with a live person on every call. But there’s more. Answering service agents help with tasks […]
Sample Script for Answering Phone Calls: A Guide for Small Businesses
Answering the phone with a professional and consistent tone is crucial, as it can make or break a caller’s first impression. A well-structured phone call not only sets the tone for the entire interaction but also ensures that your customer experience is seamless from the start. Every call is an opportunity to […]
Even More Customer Service Advice from Small Business Consultants
A few weeks ago, we asked a bunch of consultants and marketers from lots of different industries to weigh in on the most useful advice they could think to give a small business. (You can check that out here.) We’re back today with a few more gleaming nuggets of customer service gold, […]
Customer Service Advice from 17 Small Business Consultants
That’s right! Here’s a treasure trove of customer service knowledge from 17 leading consultants, from accounting wizards to content-creating wordsmiths. We asked each of them to weigh-in on the topic of customer service and communication, and each of them delivered with a unique perspective. Topics range from clever branding to enhancing responsiveness […]
5 Lessons I Learned While Following Shep Hyken on Twitter
Customer service and experience expert, Shep Hyken, is doling out tons of actionable (and free) advice right on Twitter. I’ll admit that when I accepted my position at PATLive, I knew very little about customer service. Beyond the niceties that are practically baked-into my southern upbringing, I had never really considered service […]
Read if You Dare: The Most Dreadful Customer Service Stats of All Time
There’s no stopping it: bad customer service is everywhere. Even worse is that customers have a very low bar for what equates good service; a scant one percent of customers feel that their expectations of good customer service are always met. And yet businesses still miss the mark. We all know that […]
Customer Communication: 3 More Ways to Keep Cool During Stressful Calls
A few months ago, we shared some tips for taking the heat out of your most stressful customer phone calls. Since good customer communication is a skill one can always improve upon, we thought we’d offer up a few more tips to help you smooth over your toughest calls. As a quick […]
6 Brilliant Quotes to Inspire Awesome Communication with Your Customers
It’s been said that 85 percent of our success in life is directly linked to our skills in communication. That is a huge number. And it’s definitely a stat you should note if you own a business; customer communication plays a major role in your success. We all know communication goes beyond […]